Frequently Asked Questions


The Hive Spa & Beauty Studio - San Antonio, TX

At The Hive Spa & Beauty Studio, we believe in combining holistic wellness, advanced skincare, and personalized experiences to help you look and feel your best. Below you’ll find answers to our most frequently asked questions about appointments, services, and spa policies.

Booking & Appointments

Q: How do I book an appointment?
You can easily book online through our [GlossGenius booking link] or by calling/texting (210) 632-1668. For the fastest response, text us!

Q: Do you accept walk-ins?
We’re an appointment-based spa to ensure each client receives dedicated care. However, if a time slot opens up, we may accept same-day appointments—just text to check availability.

Q: What is your cancellation policy?
We kindly ask for 24-48 hours’ notice if you need to cancel or reschedule. Cancellations made with less than 24 hours’ notice or no-shows may be subject to a fee.

Q: How early should I arrive for my appointment?
Please arrive 10–15 minutes early to check in, relax, and fill out any necessary forms. New clients are encouraged to arrive 15 minutes early.

Spa Services

Q: What types of facials do you offer?
We specialize in custom, corrective, and luxury facials using Circadia , Glymed Plus and Sorella Apothecary skincare. Treatments are tailored for acne, pigmentation, anti-aging, hydration, and relaxation.

Q: What is a Japanese Head Spa?
Our signature Japanese Crown Healing & Head Spa experience detoxifies the scalp, promotes hair growth, and relieves tension through aromatherapy, deep cleansing, exfoliation, and hydration rituals.

Q: Do you offer body treatments?
Yes! Explore our Body Rituals by Teravive, including exfoliating body scrubs, sculpting treatments, and holistic massage-inspired sessions designed to restore balance and radiance.

Q: What skincare lines do you use?
We use Circadia Skincare, GLYMED PLUS, Sorella Apothecary, and other professional-grade, holistic lines known for results-driven and natural formulations.

Waxing & Add-Ons

Q: What type of wax do you use?
We use premium hard and soft waxes designed for sensitive skin to ensure smooth, comfortable results for every skin type.

Q: What is a Vajacial?
A Vajacial is a post-wax treatment that soothes irritation, brightens the skin, and prevents ingrown hairs using hydrogel masks and targeted serums like Bushbalm Hydro Mask.

Q: Do you offer any service upgrades or add-ons?
Absolutely! Choose from scalp therapy, LED therapy, paraffin & Keratin for hand & foot masks, hydro jelly masks, Microdermabrasion, or Gua Sha facial sculpting enhancements to elevate your experience.

Payments, Memberships & Policies

Q: What forms of payment do you accept?
We accept all major credit cards, debit, and cash. Gift certificates are also available for purchase in the spa or online.

Q: Do you have memberships or loyalty programs?
Yes! Join our Wax VIP Digital Membership or Glow Club to receive exclusive discounts, perks, and year-round savings on your favorite treatments.

Q: Do you offer group or bridal bookings?
Yes, we love hosting bridal parties, birthdays, and group spa days. Please contact us in advance for customized packages and availability.

Skincare Consultations

Q: How do I know which facial or peel is right for me?
Book a Skin Consultation and let our licensed estheticians analyze your skin using professional tools and create a custom treatment plan.

Q: Do you offer chemical peels?
Yes! We offer Sorella Apothecary and GLYMED PLUS professional peels that target dullness, texture, acne, Aging, and pigmentation for a radiant glow.

Location & Contact

Q: Where are you located?
📍 The Hive Spa & Beauty Studio
7418 John Smith Dr. Suite 1201
San Antonio, Texas 78229

Q: How can I contact the spa directly?
For the fastest service, please text (956) 245-6064 (Tera Williams, Owner) or call (210) 632-1668.

Q: What are your hours of operation?
Hours vary by provider. We typically operate Monday–Sunday.

San Antonio Spa | Best Facials in San Antonio | Japanese Head Spa San Antonio | Waxing & Vajacial San Antonio |Glymed Plus Facial San Antonio | Sorella Apothecary Spa | Holistic Esthetician San Antonio | The Hive Spa & Beauty Studio